Return Policy
We're committed to your satisfaction. Easy returns and exchanges within 30 days.
Simple process, fast refunds, and excellent customer service
Return Policy Highlights
Key points about our hassle-free return process
30 Days
Return window from purchase date
Original Condition
Items must be unused with all packaging
10 Business Days
Refund processing time after inspection
Customer Pays Shipping
Return shipping costs are your responsibility
Return Conditions
Items must meet these requirements for return eligibility
Eligible for Return
- Product is unused and in original condition
- All original packaging and accessories included
- Original tags and labels intact
- Returned within 30 days of purchase
- Valid RMA number obtained
Not Eligible for Return
- Used or customer-damaged products
- Missing original packaging or accessories
- Items with removed or damaged labels
- Returns after 30-day period
- Products showing signs of tampering
Easy Return Process
Follow these simple steps to return your item
Request RMA Number
Complete RMA form or email us to get your Return Merchandise Authorization number.
Package Your Item
Securely pack the item with proof of purchase and RMA number clearly visible.
Ship to Us
Send to our returns address using trackable shipping method for safe delivery.
Return Shipping Address
ITWestStore
Attn: Returns, RMA #[Your RMA Number]
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba, Dubai, U.A.E
Important: Always include your RMA number on the package label
Important Timeframes
Key deadlines and processing times you should know
30 Days
Return Window
Must be postmarked within 30 days of purchase
2-5 Days
Shipping Time
Orders ship within 2-5 business days
10 Days
Refund Processing
Refunds processed within 10 business days
30 Days
Credit Card Processing
Banks may take up to 30 days to post refunds
Cancellation & Restocking Fees
Important information about order cancellations and applicable fees
Order Cancellation
- • Orders cannot be canceled once processed or shipped
- • Cancellations before processing incur a 15% cancellation fee
- • Fee covers restocking and processing charges
Restocking Fees
Standard Returns (25%)
- • Most product returns
- • Items in perfect condition
- • Complete with all accessories
Higher Fee Returns (50%)
- • Missing or replaced components
- • Items tested and found functional
- • Damaged or tampered packaging
- • Post-warranty returns
Invalid Return Reasons
These reasons are not accepted for returns or exchanges
Change of Mind
Once an order is placed, returns due to change of mind are not accepted. Please ensure you are confident in your purchase.
Found Lower Price
Price comparisons must be made before placing an order. We do not accept returns based on finding lower prices elsewhere.
Non-matching RMA Details
Returned items must correspond exactly to the information provided in your RMA form.
Tampered or Damaged Products
Items showing signs of physical damage, tampering, or customer misuse are not eligible for return.
Defective Product Exception
Special handling for damaged or defective items
For Defective or Damaged Products:
- Contact us immediately upon receiving damaged items
- No restocking fees for genuinely defective products
- Free replacement or full refund available
- We cover return shipping costs for defective items
Need Help with Returns?
Our team is here to assist you with any return questions