Return & Refund Policy for IT WEST STORE LLC-FZ

1. Returns Policy

At IT WEST STORE LLC-FZ, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your order, we offer the following return options:

• Eligibility for Return:
  Returns are accepted within 30 days from the date of delivery.
  The product must be returned in its original, unused, and unopened condition, including all original packaging, accessories, and documentation.
• Non-returnable Items:
  The following items are not eligible for return:
• Customized or personalized products
• Software or digital products (if the seal has been broken)
• Items marked as "Final Sale"
• Any products that have been damaged or altered after delivery

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Our Customer Support Team:
   Reach out to our customer support team at customerservices@itweststore.com with your order number and the reason for your return. You will receive a return authorization (RA) number and instructions on how to return the item.
2. Packaging the Product:
   Securely package the item in its original packaging, along with all accessories, manuals, and documentation. Ensure the RA number is clearly written on the package.
3. Return Shipping:
   Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee receipt of your returned item.

3. Refund Policy

• Processing Refunds:
  Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
• Partial Refunds:
  In certain situations, a partial refund may be granted (e.g., products with obvious signs of use, missing parts, or damage not caused by us).
• Shipping Costs:
  Shipping costs are non-refundable, and you will be responsible for any shipping charges incurred during the return process, unless the return is due to an error on our part.

4. Exchanges

If you would like to exchange a product for a different size, color, or model, we recommend processing a return and placing a new order. Please contact our customer support team to assist you in coordinating an exchange.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [Insert contact email or phone number] with your order details and photos of the product. We will offer a full refund or replacement at no additional cost to you.

6. Warranty

Please note that some products may come with a manufacturer’s warranty. For products with a warranty, please follow the manufacturer’s guidelines for returns and repairs. IT WEST STORE LLC-FZ is not responsible for warranty claims beyond what is covered by the manufacturer.

7. Contact Us

If you have any questions about our return and refund policy, please contact us at: